How It Works
No sales pitch. No jargon.
Just a clear path forward.
Just a clear path forward.
Here's exactly what happens when you reach out — from your first conversation to the moment your gaps are actually closed. No surprises, no upsells, no enterprise contracts.
The process, step by step
From first contact to peace of mind
Every engagement follows the same straightforward path — the Audit, Advise, Assist process. Here's what each step actually looks like.
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Step one · Reach out
A quick, no-pressure conversation
It starts with a short call or message. We ask about your business, your setup, and what's keeping you up at night — no forms full of technical jargon, no commitment required. If you've already taken the risk assessment, we'll review your results together.
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Step two · Audit
We find out what's actually going on
We take a thorough, judgment-free look at your current setup — devices, accounts, backups, software, vendors, and compliance exposure. This isn't a generic checklist; it's tailored to how your business or household actually operates. You'll know exactly what we looked at and why.
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Step three · Advise
A clear report — in plain English
You'll get a prioritized breakdown of what we found, ranked by actual risk — not by what's most profitable for us to sell you. Every recommendation is explained in terms you can understand and act on, whether that's something you handle yourself or something we help with.
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Step four · Assist
We help you actually fix it
Most consultants stop at the report. We don't. Whether it's setting up MFA, configuring backups, training your team, or coordinating with a vendor — we're there for implementation, not just diagnosis. You choose how hands-on you want us to be.
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Step five · Stay ahead
Ongoing peace of mind (if you want it)
Threats evolve, and so does your technology. Many clients choose an ongoing advisory relationship — periodic check-ins, ongoing monitoring, and a trusted point of contact whenever something feels off. There's zero obligation to continue past the initial engagement.
Why it feels different
Most "consultants" work like this...
We built our process specifically to avoid the common frustrations people have with IT vendors and security consultants.
The typical experience
- A sales call disguised as a "free consultation"
- A 50-page report full of jargon you don't understand
- Recommendations that conveniently match what they sell
- A report handed off — then radio silence
- Locked into a long-term contract before you understand what you're buying
The Safient experience
- A genuine conversation — no pitch, no pressure
- A clear report you can actually read and act on
- Vendor-neutral recommendations based on your actual needs
- Hands-on help implementing what matters most
- Engage for one project or ongoing — entirely your choice
What to expect
A realistic timeline
Every situation is different, but here's roughly what to expect from start to finish.
1 day
From reaching out to your first conversation
1–3 days
For us to complete your audit
1 report
Clear, prioritized, and jargon-free
Your pace
Implementation scoped around your schedule
Common questions
Before you reach out
A few things people often want to know before getting started.
Is the initial consultation really free?▾
Yes — completely. There's no catch and no obligation. It's a conversation to understand your situation and determine whether (and how) we can help. If we're not the right fit, we'll tell you that too.
Do I have to commit to ongoing services?▾
Not at all. Many clients engage us for a single audit and implementation project and that's it. Ongoing advisory is available for those who want it, but there's never any pressure or lock-in contract.
What if I don't understand the technical stuff?▾
That's exactly who we built this for. Everything is explained in plain language — no acronyms without explanation, no assumptions about what you already know. If something doesn't make sense, we'll explain it differently until it does.
I already took the risk assessment — what happens next?▾
Great — that gives us a head start. Mention it when you reach out, and we'll use your results to focus our first conversation on the areas that matter most for your situation.
Do you work with families and individuals, or just businesses?▾
Both. The same Audit, Advise, Assist process applies whether you're a small business owner, an individual managing your personal digital life, or a family looking to protect your household.
Ready when you are
Your first conversation is free — and there's no catch
Whether you know exactly what you need or have no idea where to start, that's exactly what the first call is for.
Questions? Call us at (480) 605-0146 · Bridgeville, Delaware